WEBINAR: Measuring ROI in Change Management

16th April, 10AM SGT

About The Session

Change is no longer an event — it’s a permanent condition. Organizations today are running more transformation initiatives simultaneously than ever before, and the pace is accelerating. Yet even as change becomes continuous, each initiative still carries its own objectives, its own investment, and its own obligation to deliver results. Stakeholders are demanding more than adoption metrics and satisfaction scores. They want evidence that change efforts are working — that people are applying new behaviors, that business results are improving, and that the investment in change management processes is delivering a measurable return.

Why Does This Matter?

This session will help you shift how you think about measuring change — in a world where change never stops, but outcomes are still expected. You’ll learn how to apply ROI thinking from the start of a change initiative — beginning with the question Why? — to ensure your work is designed with clear purpose and aligned to what the organization needs to achieve. From setting objectives at every level of the value chain, to collecting meaningful data, calculating ROI, and communicating impact to sponsors and executives, this session offers a practical roadmap for measuring what matters in change management.

In this session, you will learn how to:

• Clarify why ROI matters in change management
• Apply a results-based framework to define success  
• Calculate ROI for a change initiative

Why You Should Attend

• Learn how to measure the real impact of change initiatives beyond adoption and satisfaction metrics
• Gain a practical, results-based approach to define success, collect meaningful data, and calculate ROI
• Strengthen your ability to communicate measurable outcomes to sponsors and senior leaders

Speaker / Facilitator

Patti P. Phillips, Ph.D., is the co-founder and CEO of ROI Institute, Inc., a United States-based consulting firm that serves for-profit, not-for-profit, government, and non-governmental organizations in 70 countries as they build capability in measurement, evaluation, and human capital analytics using the ROI Methodology®.

An internationally recognized leader in measurement and analytics, Patti is routinely invited to speak at conferences worldwide and contributes to the growing amount of research in human capital and human capital analytics. Her expertise is documented in over 50 books, published in more than a dozen business journals, and cited on CNBC, Euronews, and National Geographic. She is a thought partner to organizations such as The Conference Board, Institute for Corporate Productivity, and Cognota.

Patti, along with her business partner and husband, Jack Phillips, received the 2024 Thought Leader Award from the Association of Learning Providers (ISA), the 2022 Association for Talent Development (ATD) Thought Leader Award, and the 2019 Center for Talent Reporting Distinguished Contributor Award. In 2019, she was named among the top fifty coaches globally by the Thinkers50 organization and named a finalist for the Marshall Goldsmith Distinguished Achievement Award for Coaching. Patti served as the vice chair and finance committee member of the United Nations Institute of Training and Research (UNITAR) board of trustees. She is currently chair of the UNITAR Evaluation Board and the International Federation of Training and Development Organizations (IFTDO) board of trustees. She is also adviser to the Institute for Corporate Productivity (i4cp) People Analytics Board and a member of The Conference Board Human Capital Center advisory board.

For enquiries, please email us at events@acmpsingapore.org